Shipping & Returns

Shipping

COVID-19 Shipping Update: Due to the unprecedented times the world is currently experiencing while we are operating as usual our shipping partners are experiencing some delays domestically which affects the time it takes for our customers to receive their orders. By visiting and purchasing through our website you are agreeing to any shipping delays our shipping partners are experiencing and acknowledge that they are outside of the control of Tween Skincare. Please see the below link for details of potential delays: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

All prices on our site are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars. We ship our retail online orders Australia wide using Australia post.

Our retail online orders use Regular and Express Flat Rate Shipping. Regular domestic shipping will take approximately 3 – 5 business days and costs $8.00Express domestic delivery will take approximately 1 – 3 business days and costs $12.50. Orders received before 12 pm AEST on business days will be processed the following business day. Please note that business days do not include weekends or Australian public holidays and that Australia Post’s express network does not cover next day delivery for all Australian locations, please check with Australia Post to make sure you’re located in their express post network.

You should receive your domestic order within 3 -5 business days. If your order has not arrived within this time, please contact Australia Post on 13 76 78 and quote the tracking number supplied to you. Please note that there are circumstances like the COVID-19 situation that may affect postal delivery times and unfortunately these are out of our control.  Please refer to https://auspost.com.au/ for information regarding any applicable delays in shipping. 

Free Shipping

We offer free Australian shipping on all retail orders over $70 after any discounts/promotions and codes. This only applies to orders where the postal location is based in Australia. These are posted using Australia Post’s regular postal service. Orders eligible for free shipping will be automatically updated to free standard shipping at checkout.   

Tracking

You can track your order anytime at www.auspost.com.au/track using the tracking number supplied in your order confirmation email.

Shipping Method

Choose your preferred flat rate shipping method across Australia for retail orders:

  • Standard Domestic Shipping (Australia) $8.00
  • Express Domestic Shipping (Australia $12.50

Returns Policy:

Our returns and refunds policy is in accordance with Australian Consumer Law. We do not offer refunds or exchanges for ‘change of mind’.

Return or refunds for not meeting customer guarantee:

If there’s a problem with a product you have purchased from our Online Shop, you can return the item within a reasonable time after purchase and choose between a replacement or refund provided that the product:

  • is faulty
  • is incorrectly described on our website
  • is different from a sample shown
  • doesn’t do what we said it would, or
  • isn’t of acceptable quality.

Proof of Purchase:

Your request to refund or replace must be accompanied by proof of purchase and evidence of the product in questing in the form of a photo sent to hello@tweenskincare.com.au   If you can’t provide a receipt, another form of proof of purchase will be required, such as a credit card statement, which clearly shows that the purchase was from Tween Skincare.

Returns

Tween Skincare will provide a prepaid option for returns to be sent back at your local Australia Post office. Please contact hello@tweenskincare.com.au about your prepaid return option.

Refund Method:

Refunds will be issued using the same payment method as that used for your original purchase.

All Other:

Please contact us if you have any questions about your order at: hello@tweenskincare.com.au

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Wholesale Stockists

Are you interested in selling Tween Skincare products in your store?

Wholesale Login

If you’re an approved and registered Wholesale Stockist, please login below:

Tween Skincare Wholesale

Wholesale Access Application

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For us to understand if we're a good fit, please fill out the application form below and we'll get in touch with you!

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